Introduction

At Hotel Lotos inn, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with us. By using our services, you consent to the practices described in this policy.

Information We Collect

We collect the following types of personal data when you use our services:

• Personal Identification Information: Name, email address, phone number, address, identification details (passport, government-issued ID), and payment information.
• Reservation Details: Check-in and check-out dates, room preferences, and special requests.
• Usage Data: Information about how you use our website, mobile apps, and services (such as IP address, browser type, device information, and browsing activity).
• Payment Information: Credit/debit card details, billing address, and other related data for processing payments.

How We Use Your Information

We use your personal data for the following purposes:

• Reservation and Service Fulfillment: To process reservations, check-in/check-out, provide customer service, and meet your needs during your stay.
• Marketing and Promotions: To send you information about special offers, events, and updates. You can opt-out of marketing communications at any time.
• Legal Compliance: To comply with legal obligations, such as government regulations and safety requirements.
• Improving Services: To analyze customer feedback and improve our services and guest experience.

Data Sharing

We do not sell, rent, or trade your personal data to third parties. However, we may share your information in the following cases:

• Service Providers: With trusted third-party vendors who assist with payment processing, website analytics, marketing, and other services.
• Legal Obligations: If required by law, we may disclose your personal data to government authorities or legal bodies.
• Business Transfers: In the event of a business transfer, such as a merger or acquisition, your data may be transferred to the new entity.

Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

As a guest, you have the right to:

• Access: Request details about the personal data we hold about you.
• Correction: Update or correct any inaccuracies in your personal data.
• Deletion: Request the deletion of your personal data, subject to legal and operational constraints.
• Opt-Out: Opt-out of marketing communications by clicking the “unsubscribe” link or contacting us directly.

Cookies

We use cookies and similar technologies to enhance your user experience. These technologies allow us to analyze website traffic, remember your preferences, and improve our website’s functionality. You can manage cookie settings through your browser.

International Transfers

Your personal data may be stored and processed outside India. By using our services, you consent to the transfer of your data to other countries that may not have the same data protection laws as India.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 18. If we learn that we have inadvertently collected such information, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Effective Date.” Please review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Hotel Lotos Inn
Rampura Circle, Ekalavya Colony, Udaipur-313001, Rajasthan, India.
88909-12021
shalendra.teli1992@gmail.com